Welcome to Renting with LJ Hooker

Congratulations on your tenancy approval & welcome to LJ Hooker.  We hope to ensure that our office provides you with our highest level of service. Our property management services are available between 9am & 5:00pm Monday to Friday (subject of course to public holidays, Christmas breaks & the like).  

Our office is a cashless agency. 

Tenants can elect to pay rent via Console Pay - Ezidebit.  Approved tenants will receive an invitation from their property manager either by email or sms to set up their rental payment schedule.
 
Your Condition Report is YOUR MOST IMPORTANT TENANCY DOCUMENT !

Our agency cannot stress enough the importance of a condition report for all tenants. At the end of your tenancy the final inspection will be conducted using the Condition Report as the only guide to indicate the original condition of the premises.  NSW tenancy legislation stipulates that rental properties must be returned to the agency at the end of the tenancy in the same condition as at the commencement of the tenancy, minus fair wear & tear only.  We note that wear & tear does not include any level of damage.

Before the tenant carries out any alterations to a rental property, we strongly advise that a formal approval is sought first.  All requests should be made in writing.  Written documentation will then be recorded on your file to ensure protection throughout the tenancy.

Any complaints should be reported to our office in writing.  Maintenance requests are forwarded to the landlord & the owner will then instruct the agent to either, have work carried out, decide not to undertake any work, or advise the agent that they will see to the maintenance themselves.  The real estate is not able to override the landlord’s decision.  Our office encourages tenants to keep us informed of the status of repairs at all times so that we can follow up owners and trades people & try to ensure maintenance is attended to accordingly.

For Your Tenancy Induction – things to note:

  • Appointment Time Allocation – please allocate up to 45 minutes for your induction.
  • All Persons to be Present – all tenants approved on the application
  • No Cash or Credit Card facilities
  • BondsOnline need 2 working days prior to your induction
  • Initial payments need to have been debited 2 working days prior to your induction

During the Tenancy Induction we will go through the following with you:

  • Tenancy Agreement – specific details of your tenancy
  • Payment of Rent – Direct debit payment option preferred
  • Bond Lodgement – Bonds online is the preferred option
  • Condition Report – Your most important tenancy document
  • Repairs and Emergency Repairs – our procedure
  • Compulsory Legislation – Tenant Information Statement

Getting Started – What You Need To Do First

Utility Connections – Getting Connected: It is a tenant responsibility to ensure your power, gas, phone, internet, etc have been connected into your name. LJ Hooker Queanbeyan have partnered with MyConnect to make this process as smooth as possible for you.

Tenant Maintenance Request

If you have a maintenance issue in your rental property, please fill in our maintenance request form so that we can action your request as quickly as possible.  If urgent and outside office hours, please see our After Hours Procedure for Tenants.

After Hours Maintenance Request

During your tenancy you may encounter an emergency situation.  An emergency is defined as something that may cause more damage to the property, harm someone, or may cause more damage if left unattended. As our property managers are only contactable during office hours you will need to use the following procedure.

Request After Hours Maintenance

The Renters Personal Assistant

The LJ Hooker Concierge Service is available 24/7, with as much or as little interaction after hours that you require, ensuring that your requirements or issues are dealt with efficiently and effectively.

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Everything you need along the way

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A guide to renting your first home

You are moving out and you need a place to rent. Choosing a place can be overwhelming, with so many options out there and so much to consider.
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What you need to look for in a rental property

Along with buying a house, choosing a rental property is a significant milestone in life. As such, the ultimate choice results from hard work and plenty of research. This way, you can be sure that you have picked the right rental property for your wants and needs.
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Applying for a rental property

If you have found a property you would like to rent, the next step is to complete an application form; The application form is your way of showing the landlord and agent that you are the best candidate for the property, that you are able to pay the rent and that you will look after the property as specified in the tenancy agreement.
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Renting resources

LJ Hooker is Australia's strongest real estate brand and with more than 90 years experience we've been successfully selling Australian real estate for generations.
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Moving home soon?

LJ Hooker Assist is here to help make it a stress-free time so you can settle into your new neighbourhood. We offer a free connection service plus other great options. 

Experience LJ Hooker Assist
  1. The free, no stress way to arrange all of your home moving needs.
  2. Save up to 3 hours of your time.
  3. Arrange your core home moving needs in one call.
  4. You connect with some of Australia’s leading suppliers.

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