COVID-19 Policy


New Regional NSW Restrictions from 14 August 2021 - Stay At Home Public Health Order until 22 August 2021. Controlled Office Access due to the new regulations: All face-to-face contact must be by appointment. Email access will be the best contact method at this time.



Sales and Rental Inspections

New Restrictions mean that all inspections are limited to only 1 x person under the Public Health Order from 14 August to 22 August 2021.

Everyone must 'check in' to the NSW Services QR Code with their smart device prior to entering any of our properties.  There will also be a second QR Code for the agency that all prosepective buyers & renters will need to 'check in' to with their smart device as well.  A manual record can be made if guests do not have access to a smart device.

When we are inspecting your home, or conducting an inspection either by appointment or exhibition, according to the NSW state government’s allowances, you can expect the following:
  • Social distancing and strict hygiene protocols will be observed;
  • All NSW inspection requirements will be observed including, if required, the NSW region's maximum number of people inside the building or per square meter;
  • Detailed contact records of people attending inspections will be kept;
  • People with any symptoms of illness, or from a restricted hotspot, will not be allowed to enter the property; 
  • Hand sanitiser will be made available to everyone (where available);
  • Your agent will open all doors prior to the inspection to minimise the need for prospective buyers or renters to touch any surfaces;
  • Prospective buyers and renters will be asked to refrain from touching surfaces;
  • Prospective renters that have been in a 'hotspot' or are moving from an area that has been 'locked down' may be permitted to submit an application without first having a physical inspection.  A virtual inspection may be made available if possible.
 

Auctions

  At present, NSW regions are only permitted to carry out auctions under strict conditions.  All NSW requirements will be closely followed.
  • If the NSW Government doesn’t allow public auctions, all LJ Hooker auctions will be live streamed;
  • If you would like to bid at an online auction, please speak to one of our agents. They will assist you to be set up and ready to bid if an online auction platform is being used;
  • Buyers can bid over the phone with the assistance of one of our qualified staff;
  • If a public auction is being held, outdoors or indoors, social distancing and strict hygiene protocols will be observed;
 

Tenancy Routine Inspections

 
  • While our regional area goes into a state of 'lockdown', tenants may be requested to conduct your routine inspection online;
  • Your agent will advise you on how the online inspection will be conducted;
  • The renter will take our Property Manager through the home via video and the report will be made available to the property owner. You may also be asked to take a couple of photos per room to provide to the owner;
  • Tradespeople attending rental properties will be asked to declare if they are unwell, or from a restricted hotspot, and, if so, will be rescheduled or an alternative tradesperson found;
  • Emergency repairs and maintenance will be dealt with as a priority. Non-urgent maintenance may not be attended to if unallowed due to the state’s current COVID-19 restrictions. Please be aware they may be delays in securing tradespeople.
 

Rent Payments


We feel for those whose livelihoods have been impacted by COVID-19 and will assist in any way we can. Our focus is about ensuring people feel safe and secure in their home.

Where a renter has lost their job or had their hours and wages reduced, we will work with the renter through the issue:
  1. Renter approaches property manager about hardship;
  2. Renter must complete the Covid_19 Impact Form which will provide specific information regarding their current situation, demonstrate that the prescribed threshold for Covid_19 impact has been met and their proposal for moving forward;
  3. The property manager is to forward this request to the property owner;
  4. The property owner is to confirm in writing to the property manager what their offer to the renter is;
  5. Renter is sent the offer in writing for signature. This now becomes their mutually agreed rent for the period specified, unless another amendment is required due to state/territory directive;
  6. The property manager is to manage the amended rent agreement month-to-month as required.
 
Please check with the Federal Government and NSW Government for support that may be available to you. 
 

Covid-19 Rental Impact Forms

Tenants that have been financially impacted by Covid-19 & qualify under the prescribed NSW Government framework should complete the relevant Covid Impact Form (either residential or commercial) & email the completed form to  rentals.qbn@ljhooker.com.au